Call Center for Corporates & SMEs

Definition

The call center provides you with distinguished banking services by a professional team in accordance with the principles of service quality and care, to familiarize you with the services provided by the bank to the corporate sector and SMEs in order to provide assistance to you in accordance with the terms and conditions of the service.

Advantages

• Continuous service throughout the week days, from 8:00 am to 11:00 pm on Sundays to Thursdays, and from 10:00 am to 6:00 pm on Fridays, Saturdays and public holidays.
• Quick response to your requirements and help you to be informed regarding the products and services provided to you by the bank.
• Answering your inquiries via 1700100222, including the following:
  • Account inquiries, including deposit accounts, standing orders, cheque books, suspended cheques, and commissions.
  • Card and ATM related inquiries.
  • Inquiries related to Ahli Online and Ahli Mobile.
  • Inquiries related to credit cards.
  • Inquiries related to credit facilities.
  • Requests for buying or selling foreign currencies.
  • Inquiries related to cheques and commercial services (letters of credit, collection policies, guarantees).
• The call center also provides you with the following services:
  • Deactivate the stolen or lost debit cards.
  • Reset the ATM card PIN.
  • Reset the password for the Ahli Online service and the Ahli Mobile app.
  • Answer all your inquiries received through electronic services and social media networks, including the bank’s page on Facebook and Instagram, and the bank’s account on WhatsApp.
  • Receive complaints and transferring them to the concerned parties according to the bank’s policies and procedures.
  • The possibility to submit an objection to the transactions made on the bank’s ATMs or other banks’ ATMs.
  • The ability to update your data.

* Subject to the Bank’s terms and conditions.