Banking Awareness

ahli Bank is keen on educating customers and the public about sound practices in using electronic services in general, besides directing the customer to take precautions, in order to evade risks that may result from any attempts to access the personal and financial information of the customer, through electronic fraud, telephone fraud, viruses and espionage software programs, and identity theft.

Customer’s Role

The customer has a vital role to ensure information security, and in the interest of the customer, ahli Bank recommends its customer to adhere to the following guidelines:

• Avoid the easy-to-know password, keep it confidential, avoid using common, well-known, and predictable passwords and change your password periodically. The Bank advises its customers, for their own safety and security, to refrain from using known information such as date of birth, phone number, or any easily identifiable part of the name of the customer as a password.
• Ensure that the operating system of the computer or smart mobile phone is equipped with the latest versions and security packages and make sure it is continuously updated, especially in case of using the internet banking or the banking phone application.
• Run anti-virus programs and ensure that they are installed in a manner that guarantees that they are constantly updated automatically.
• Run anti-spyware programs and ensure that they are installed in a manner that ensures that they are constantly updated automatically.
• Avoid opening the source code on the mobile phone, which would put the mobile phone in low security standards.
• Avoid disclosing the password and personal data, and maintain the confidentiality of the ATM card number, the internet banking, and the banking phone application, and do not reveal such data even to the bank employees.
• Update your information and data as registered in the bank, whenever it is changed by visiting the branches of the bank.
• Continuously check your account transactions (through an account statement, SMS transactions), and in case of doubt about any of them, contact your branch or any of the electronic communication channels.

Examples of scam messages

"Phishing" Messages

You receive these messages by someone who impersonates the employee of the bank, and sends you messages asking you for information about your bank account or credit card under the pretext of verifying their numbers.

Fraud Via Trick About Browsing Your Account

A lot of users have been caught on social networks through the “know who browses your Facebook account” trick or any other social network.

Prize Winning Messages

Such messages claim that you have won valuable prizes or a trip to a country, and the author of the message asks you to pay a certain amount to receive your prize, never do that.

Fundraising Fraud

Deceptive fundraising, where these scammers spread fake stories about a patient's need for treatment, a poor family, etc., and solicit donations from social network pioneers.

Online Job Offers

If you apply for a job online, you will inevitably be asked to fill out an application form, you can do that but be careful not to write down your bank account and credit card number.

Tips to Protect You from Fraud and Scam Attempts

• Do not interact with people who ask you to pay a small amount of money to get a prize, a gift, or other offers.
• Do not agree to transfer a conversation with a specific person outside the communication networks, such as communicating via WhatsApp or providing the email address of this person.
• Make sure of the identity of the people who write to you because of an emergency while claiming that they are your friends or relatives.
• Messages that include spelling and grammatical errors are always suspect and you should be wary of them.
• If you wish to provide aid or support, do so through the official and trusted authorities and charitable organizations.
• Do not trust pages that represent large companies or public figures that are not verified.
• Do not trust any social pages that claim they will make you a quick profit through the Internet or work from home.
• Do not click on the links that you receive via WhatsApp or social networks, or those that are mentioned in the comments.